Uploads fail occasionally. The fix is almost always one of three things: storage, file type, or network. Here's how to figure out which it is.
Check your storage first
Open your dashboard and look at the storage meter. If it's red and says "Storage limit reached", you've simply run out of space. Either delete a video or upgrade your plan. See Storage limits and quota warnings.
Was the file the right type
The upload dialog only accepts video files. If you tried to upload an audio file, an image, or a zip archive, you'll see a small toast that says it was skipped because it isn't a video.
The full list of supported types is in Supported video formats.
Was the file too large for your plan
A single upload can't be bigger than the storage you have left. So on the free plan with 20MB free, a 30MB file simply won't fit. The toast will say something like "File too large: my video.mp4 (30 MB) exceeds the 20 MB limit".
The fix is to either compress the file or upgrade to a plan with more headroom.
Was your network unstable
Big files take a while, and home internet can drop briefly. Vidreno uploads files of 100MB or more in 100MB chunks, so a brief drop usually only means one chunk needs to be retried. If the upload still fails:
- Make sure your laptop is plugged in and not going to sleep.
- Move closer to your router, or switch to Ethernet for the upload.
- Don't switch tabs or close the browser while it's working.
Some VPNs and corporate firewalls aggressively close long lived connections. If you're on one and uploads keep failing, try pausing the VPN for the upload.
Still stuck
Drop us a note from the support page with the file size, the format, and what you saw when it failed. We'll dig in.